BPO / Call Centre / ITES
Business Process Outsourcing is the act of renting non-primary business activities such as payroll, human resources (HR), accounting, and customer/call center relations to a third-party.
List of Major Profile, Desired Experience and Tentative Salaries Offered for this Industry in India-
BPO and Call Center Industry in India and Customer Service Jobs Scenario in India-
BPO (Business Process outsourcing) the fastest segment in ITES industry (Information technology services). This everyday process of outsourcing services like IT, finance, e-commerce and bank office has made India world’s chosen market for BPO industry. This booming industry with 24/7 services is now a prime factor for all job- seekers like: BPO Jobs in Gurgaon out there who want to get into the BPO Industry. A large pie of workforce is generated by the BPO industry every year due to the immense talent present in India.
The Market Size and GDP Share of BPO/ KPO/ LPO/ ITES Industry in India
Major Hub of Business Process Outsourcing Industry in India
We can never ignore the fact that Bangalore is the “silicon valley of India”. In 2012, Chennai was also declared as the second-largest exporter of IT services. The Info Park in Kochi and SEZ in many metro city is also a sign of major global technology hub in India.
Work Profiles and Average Salary in BPO/ KPO/ LPO/ ITES Sector in India
|Work profiles||Average Salary per Annum (INR)||Click to Apply|
|Tele Calling Executive Jobs||3,60,000||Apply Now|
|Tele Sales Executive Jobs||3,000,00||Apply Now|
|Web-Chat Executives Jobs||2,88,000||Apply Now|
|Data Entry Operator Jobs||2,19,972||Apply Now|
|Team Leader Jobs||2,53,164||Apply Now|
|Sales Executive Jobs||2,54,124||Apply Now|
|Inbound Tele Caller Jobs||2,50,000||Apply Now|
|Voice Process Jobs||3,43,913||Apply Now|
|Customer Care Executive Jobs||3,01,125||Apply Now|
|Tech Support Jobs||5,40,000||Apply Now|
Top 10 Companies In BPO Industry In India.
|Tata consultancy BPO (Tata BPO Jobs)||Mumbai|
|Genpact (Genpact Jobs)||Bangalore|
|Wipro BPO (Wipro Jobs)||Bangalore|
|AEGIS limited (Aegis Jobs)||Tamil Nadu|
|SERCO global services (Serco Jobs)||Mumbai|
|Infosys BPO (Infosys Jobs)||Karnataka|
|WNS global services (WNS Jobs)||Gurgaon|
|Firstsource solutions (Firstsource Jobs)||Mumbai|
|Hinduja global solutions (Hinduja Global Jobs)||Bangalore|
|EXL services (EXL Jobs)||Noida|
Upcoming trends of BPO/ KPO/ LPO/ ITES- Business Process Outsourcing Sector in Gurgaon
Since BPO sectors have always tried to streamline the processes whether it’s operational, backend, customer’s service or winning client’s attention. In the upcoming years, traditional processes will take a back seat while new metrics and measurement will serve the path for success in BPO industries.
- CSE Handling Multiple Customer- Rise of social media while channeling the customer-centric platforms like Facebook, Instagram and Twitter. Handling more than one customer at a time and leveraging customer satisfaction in every possible way.
- Upgrading skills- That can work for all the young talented people can be assured also for the BPO industries. If they can train well, they will lead well.
- AI-powered voice response- AI will be quite empowering in every stage and on every platform. Creating similar experiences with the AI-powered voice response will be the key to good user experience. The bridge between the data-driven customer experience and customer expectations would be less chaotic.