BPO / Call Centre / ITES

Business Process Outsourcing is the act of renting non-primary business activities such as payroll, human resources (HR), accounting, and customer/call center relations to a third-party.

List of Major Profile, Desired Experience and Tentative Salaries Offered for this Industry in India-

BPO and Call Center Industry in India and Customer Service Jobs Scenario in India-


BPO (Business Process outsourcing) the fastest segment in ITES industry (Information technology services). This everyday process of outsourcing services like IT, finance, e-commerce and bank office has made India world’s chosen market for BPO industry. This booming industry with 24/7 services is now a prime factor for all job- seekers like: BPO Jobs in Gurgaon out there who want to get into the BPO Industry. A large pie of workforce is generated by the BPO industry every year due to the immense talent present in India.

The Market Size and GDP Share of BPO/ KPO/ LPO/ ITES Industry in India

Indian market constitutes Approximately 79% of this industry’s total revenue globally. ITES industry has had contributed 4.8% of total GDP in Year 2005-06. The business process outsourcing (ITES/ BPO) sector has emerged as a Fuel for growth for in the industry, says the report. And the future predictions where the industry is likely to grow by 48% to $4.6 billion in coming years. For all the job-seekers get ready to witness a drastic change in the coming decade in BPO industry or you can  say there is lot of opportunity in Call Center Jobs in Gurgaon and as per the estimations of NASCOM, IT sector is going to fill the market with 10 million direct employment and 20 million indirect jobs by 2020.

Major Hub of Business Process Outsourcing Industry in India

We can never ignore the fact that Bangalore is the “silicon valley of India”. In 2012, Chennai was also declared as the second-largest exporter of IT services. The Info Park in Kochi and SEZ in many metro city is also a sign of major global technology hub in India. 

Work Profiles and Average Salary in BPO/ KPO/ LPO/ ITES Sector in India

It’s isn’t surprising to know that BPO and IT industries do provide some handsome salary and various job opportunities for talented job-seekers out there. You can enter this vast industry with basic knowledge of 10+2 class, with some excellent communication skills and the basic qualifications, you are good to go. Below is the list of some job roles that can be helpful for your career and want to know more about every detail consult with GCS for a bright career.
Work profiles Average Salary per Annum (INR) Click to Apply
Tele Calling Executive Jobs 3,60,000 Apply Now
Tele Sales Executive Jobs 3,000,00 Apply Now
Web-Chat Executives Jobs 2,88,000 Apply Now
Data Entry Operator Jobs 2,19,972 Apply Now
Team Leader Jobs 2,53,164 Apply Now
Sales Executive Jobs 2,54,124 Apply Now
Inbound Tele Caller Jobs 2,50,000 Apply Now
Voice Process Jobs 3,43,913 Apply Now
Customer Care Executive Jobs 3,01,125 Apply Now
Tech Support Jobs 5,40,000 Apply Now

Top 10 Companies In BPO Industry In India.

The definition of the IT companies and BPO outsourcing industries are getting restored every single year. But what sets apart some great BPO empires to others is the way they conquer challenges and leave a mark in their field. The list of top 10 BPO companies in India is given below which offers huge opportunities for every job –seeker.
Companies Name Headquarters
Tata consultancy BPO (Tata BPO Jobs) Mumbai
Genpact (Genpact Jobs) Bangalore
Wipro BPO (Wipro Jobs) Bangalore
AEGIS limited (Aegis Jobs) Tamil Nadu
SERCO global services (Serco Jobs) Mumbai
Infosys BPO (Infosys Jobs) Karnataka
WNS global services (WNS Jobs) Gurgaon
Firstsource solutions (Firstsource Jobs) Mumbai
Hinduja global solutions (Hinduja Global Jobs) Bangalore
EXL services (EXL Jobs) Noida

Upcoming trends of BPO/ KPO/ LPO/ ITES- Business Process Outsourcing Sector in Gurgaon

Since BPO sectors have always tried to streamline the processes whether it’s operational, backend, customer’s service or winning client’s attention. In the upcoming years, traditional processes will take a back seat while new metrics and measurement will serve the path for success in BPO industries.

  • CSE Handling Multiple Customer- Rise of social media while channeling the customer-centric platforms like Facebook, Instagram and Twitter. Handling more than one customer at a time and leveraging customer satisfaction in every possible way.
  • Upgrading skills- That can work for all the young talented people can be assured also for the BPO industries. If they can train well, they will lead well.
  • AI-powered voice response- AI will be quite empowering in every stage and on every platform. Creating similar experiences with the AI-powered voice response will be the key to good user experience. The bridge between the data-driven customer experience and customer expectations would be less chaotic.

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